1. Scope & Applicability
These Terms apply to all users of the Stokman Safaris website and to all bookings or reservations made through Stokman Safaris (referred to in these Terms as "we", "us", or "Stokman"). They form the legal contract between the person or entity making a booking ("you" or "Client") and Stokman Safaris. Where separate supplier or third-party terms apply (for example, airlines, hotels or park operators), those terms will also form part of the contract between the Client and the supplier.
2. Booking & Contract
a) A booking is confirmed when Stokman issues a written booking confirmation or invoice to the Client and the Client has paid the required deposit (where applicable). Until a written confirmation is issued, enquiries or provisional holds do not form a binding contract.
b) The booking confirmation will set out the itinerary, price, payment schedule, inclusions, exclusions and any special terms relating to your booking. It is the Client's responsibility to read the confirmation carefully and notify Stokman immediately of any errors or omissions.
c) For group, corporate, or special-event bookings additional terms may apply and these will be provided in writing at the time of booking.
3. Payments & Pricing
- Deposits: Unless otherwise stated, a non-refundable deposit is required to secure a booking. Deposit amounts and due dates will appear on your invoice.
- Final Payment: Final payment is due no later than the date specified on your invoice (commonly 45 or 30 days prior to departure). Failure to pay the balance by the due date may result in cancellation of your booking and forfeiture of the deposit.
- Price Changes: Prices are calculated in the currency shown on your invoice. Stokman reserves the right to adjust prices in case of changes in supplier costs, fuel surcharges, currency fluctuations or taxes. If a significant increase occurs after booking, you will be notified and offered options (pay the increase, accept an alternative or cancel with available refunds as per the cancellation policy).
- Payment Methods: We accept bank transfers and major credit/debit cards. Any bank fees or transaction charges are the responsibility of the Client unless otherwise agreed in writing.
4. Cancellation & Refunds
a) All cancellations must be submitted in writing (email is acceptable) by the person who made the booking. The cancellation date is the date we receive the written notice.
b) Cancellation charges are calculated with reference to the number of days before departure and may vary by product. Typical cancellation terms are:
- More than 30 days before departure — partial refund (for example, 80% of total, deposit retained)
- 15–29 days before departure — 50% of total booking cost retained
- Less than 14 days before departure — no refund
c) Particular supplier bookings (e.g., peak-season, special events, charter flights, or promotional rates) may have stricter cancellation terms which will be specified at the time of booking.
5. Changes by Client & Operator
Changes by Client: Changes to travel dates, accommodation or itinerary requested by the Client after confirmation are subject to availability and may incur amendment fees, supplier charges and fare differences. A change made within 21 days of departure may attract higher fees.
Changes by Stokman: We endeavour to operate tours as confirmed. However, Stokman reserves the right to make reasonable alterations to itineraries, accommodation or suppliers. If a major change is necessary, we will notify you as soon as reasonably possible and provide alternatives or a full refund where appropriate.
6. Passports, Visas & Entry Requirements
a) It is the Client’s responsibility to ensure that passports, visas, permits, vaccinations and other required travel documents are valid and obtained in time for travel. Passport validity of at least six (6) months beyond your travel dates is recommended and may be required by local authorities.
b) Stokman can provide guidance on visa and entry requirements but accepts no responsibility if you are refused entry or suffer losses due to invalid documentation.
7. Health, Fitness & Medical
a) Clients must disclose any medical conditions, disabilities or dietary requirements at the time of booking. Some activities and accommodations may not be suitable for travellers with limited mobility or particular medical needs.
b) Certain destinations require vaccinations (e.g., Yellow Fever) or medical precautions (e.g., malaria prophylaxis). Obtain medical advice well in advance of travel; Stokman is not a medical advisor.
c) Clients must be reasonably fit for the itinerary they select. Where a Client’s health creates risk or requires special arrangements, Stokman reserves the right to refuse participation for safety reasons.
8. Liability & Insurance
a) Stokman acts as an agent for third-party suppliers (hotels, transport operators, guides). Except where prohibited by law, Stokman’s liability for loss, injury or damage is limited to the extent provided by the supplier’s own terms and the law. Stokman is not liable for losses caused by suppliers, local authorities, weather, wildlife behaviour, or other events beyond its control.
b) We strongly recommend that all Clients purchase comprehensive travel insurance prior to travel covering personal injury, medical evacuation, trip cancellation, curtailment and loss/theft of personal belongings. Insurance should be valid in the countries visited and for the full duration of travel.
c) It is the Client's responsibility to arrange suitable insurance and to make any relevant claims directly with their insurer.
9. Behaviour, Safety & Local Laws
a) Clients must comply with reasonable instructions from tour guides, hosts and Stokman representatives at all times for safety and operational reasons.
b) Respect local customs, wildlife viewing guidelines and protected area rules. Abusive or dangerous behaviour that endangers others or violates local law may result in removal from the tour at the Client’s expense without refund.
c) You are responsible for any fines, penalties, or costs arising from your failure to comply with local laws or regulations.
10. Force Majeure
a) Neither party shall be liable for failure to perform obligations where prevented by events beyond reasonable control (force majeure) such as natural disasters, acts of government, strikes, pandemics, civil disorder, war, or supplier insolvency.
b) In force majeure events we will use reasonable endeavours to offer alternatives, reschedule services, or provide refunds net of unrecoverable supplier costs. The decision to cancel or alter services for safety reasons rests with Stokman or local authorities.
11. Intellectual Property
All content on the Stokman Safaris website (text, images, logos, video and design) is the intellectual property of Stokman or its content partners and is protected by copyright and trademark laws. You may not reproduce or use this content for commercial purposes without written permission.
12. Privacy & Data Protection
a) We collect and process personal data to manage bookings and provide travel services. Our Privacy Policy describes what data we collect, how we use it, and your rights regarding that data.
b) By using our services you consent to Stokman processing your personal information as described in the Privacy Policy and to sharing necessary information with service providers (hotels, carriers, local guides) to deliver your booking.
13. Complaints & Dispute Resolution
a) If you have a complaint about any element of your holiday or service, please inform your guide or our local representative immediately so we have the opportunity to rectify the situation while you are traveling.
b) For unresolved issues, submit a written complaint to Stokman within 30 days of the end of your holiday. We will acknowledge and investigate your complaint and respond promptly.
c) These Terms shall be governed by the laws of the Republic of Kenya. Any dispute arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts of Kenya unless otherwise agreed in writing by both parties.
14. Amendments
Stokman may update these Terms from time to time. The most current version will be posted on our website with an effective date. Material changes will be notified to Clients holding active bookings where required by law or as a courtesy.
15. Contact Details
For bookings, questions or complaints please contact:
- Email: info@stokmansafaris.co.ke
- Phone: +254 745 752943
- Address: Stokman Safaris Limited (use your registered office address here)
These Terms form part of your contract with Stokman Safaris. If any provision is found unenforceable, this will not affect the remainder of the Terms. For specific legal advice, please consult your lawyer.